Through this service, the Users can fill up the application form and submit the Medical Complaint through the system.
Service Summary:
A service that enables users to submit a medical complaint electronically through the system.
Required Documents:
- Emirates ID.
- Medical reports or documents (If any).
- The power of attorney if the complainant is not the patient.
Conditions & Requirements:
- Complete the complaint form accurately and in full.
- Attach supporting documents (such as medical reports).
- The complaint must be related to a healthcare service or facility licensed by Sharjah Health Authority.
- The complainant must refrain from providing false or misleading information.
Service Process:
- Log in to the Sharjah Health Authority system.
- Select the “Medical Complaint” service from the list of services.
- Fill out the electronic complaint form with the required information.
- Attach supporting documents (such as medical reports).
- Submit the request and track it using the complaint number sent to the user.
- The Authority will review and verify the complaint.
- Necessary actions will be taken, and the complainant will be notified of the outcome.
Service Output:
- Medical Liability Committee’s Decision.
Service Fees:
- None.
Service Duration:
- During the official duty hour from Monday to Thursday.
Service Delivery Channels:
- Sharjah Health Authority system.
Related Services:
Frequently Asked Questions:
Any individual or legal representative can submit a complaint related to a medical error in a healthcare facility licensed by the Sharjah Health Authority.
Yes.
The duration depends on the nature of the complaint and the procedures of the medical committee.
Yes, all complaints are handled with strict confidentiality.
Yes, through the "Medical Complaint Outcome Appeal" service within 30 days of receiving the medical committee's decision.