Health Regulation Department SERVICES

Healthcare Facility Licensing

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  • HealthCare Facility Preliminary Approval
  • HealthCare Facility Extension Preliminary Approval
  • HealthCare Facility Permanent License
  • HealthCare Facility License Renewal
  • License Application for Health Advertisement
  • Change/Update Healthcare Facility Contacts (Medical Director )
  • Change Plan, Location, Specialties or Beds
  • Healthcare Facility "Temporary Closing/Suspension of Activity"
  • Cancel HealthCare Facility License

HealthCare Facility Preliminary Approval Required Documents:

  • SHA Undertaking Form
  • Passport copies of owners / partners or who has power of the attorney
  • Emirates ID of owners / partners or who has power of the attorney
  • Upload Proposal letter
  • Power of attorney document in case there is an authorized person
  • Layout / Floor plan for the facility
  • Trade license

HealthCare Facility Permanent License Required Documents:

  • List of Health care professionals.
  • Medical director Appointment.
  • Approval of the emergency operation plan from the Emergency & Disaster Management Division
  • Registration of Wekaya (medical waste).
  • Initial registration with FANR is required if the Healthcare Facility provide radiology equipment.
  • Infection control policy and guidelines.
  • Evidence of referral policy for laboratory services (if provided).
  • List of Medical Devices.
  • Medical Malpractice Insurance.
Healthcare Professional Licensing

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  • New Healthcare Professional Registration (& Re-Registration)
  • Application for Hiring Healthcare Professional
  • Healthcare Professional License Renewal
  • Healthcare Professional License Cancellation
  • Healthcare Professional Title Request Add Secondary Title
  • Certificate Current Status
  • Healthcare Professional Part-Time Request
  • Request for Sick Leave Certificate

Required Documents:

  • Assessment for Healthcare Professional Licensing
  • Scientific and academic certificates. (Qualification, Transcripts/Mark List)
  • Certificates of recent work experience.
  • Current license.
  • MOHAP evaluation /DHA eligibility/DOH passing
  • Certificate of current status – (Good Standing Certificate)
  • Dataflow PSV report if present.
  • Copy of a valid passport.
  • Family book for UAE nationals.
  • Recent passport-type photo with white background.
  • Copy of a valid emirates ID card if available.
  • BLS /CPR training certificate

Initial License for Healthcare Professional Licensing:

  • Assessment certificate copy issued by SHA.
  • Healthcare facility initial approval letter.
  • Medical malpractice insurance.

Final license for Healthcare Professional Licensing:

  • Copy of medical fitness certificate if applicant is older than 60 years.
  • Copy of a valid emirates ID card for Final License
  • Security Clearance Certificate
Medical Complaints

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Medical/Healthcare Services Complaints System:

As part of SHA mission to continuously improve the quality of health services, medical complaints are considered as feedback from the customer for the services provided that shall be managed to ensure careful monitoring of health care services and achieving customer satisfaction.

It is concerned with the complaints and observations of customers and the public on various topics related to services provided by the authority, employees or the method of providing the services. SHA will collect customer medical complaints for study and evaluation to ensure appropriate actions to be taken.

Customers' complaints and suggestions are received through:

  • Telephone Call : 06-5091666
  • Visiting Authority offices.
CME/CPD Accreditation

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CME/CPD Accreditation Process:

This service allows the Healthcare Professional or Healthcare Facilities to apply for the accreditation of Continuous Medical Education (CME) and Continuous Professional Development (CPD) programs.

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